PRIVACY AND SECURITY POLICY

All services provided in our store are owned and operated by our company, İkizler Çikolata, registered at Battalgazi Mah. Selçukhan Cad. No:155/A Sultanbeyli/Istanbul.

Our company may collect personal data for various purposes. Below, it is explained how and for what purposes personal data is collected, and how it is protected.

During registration or while filling out forms and surveys on our website, some personal information (such as name-surname, company information, phone number, address, or email address) is collected as part of the nature of our business.

At certain times, our company may send campaign information, updates on new products, or promotional offers to its customers and members. Our members can make all kinds of choices about whether to receive such information during registration, and later update their preferences in the account section after logging in, or by clicking the link in the notification email.

Personal information submitted electronically to our store during the approval process will not be disclosed to third parties outside the scope and purposes defined in the "User Agreement" made with our members.

In order to identify system-related issues and quickly resolve any problems or disputes that may arise concerning the provided service, our company records and uses IP addresses of its members. IP addresses can also be used to identify users in general and to gather broad demographic information.

Apart from the purposes and scope defined in the Membership Agreement, our company may use the requested information for direct marketing either itself or through its business partners. Personal information may also be used to contact the user when necessary. The information requested by our company, the information provided by the user, and data related to transactions carried out through our website may be used for statistical analysis, database creation, and market research without revealing the identity of the members, in ways that go beyond the purposes and scope defined in the Membership Agreement.

Our company commits to keeping confidential information strictly private and confidential, to consider it a duty to safeguard such confidentiality, and to take all necessary precautions and exercise due care to prevent unauthorized use or disclosure of any or all confidential information to the public or third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders shopping on our websites. Credit card details are never stored in our system.

There are two things to check to ensure you are on a secure site during a transaction. One is the presence of a key or lock icon in the bottom bar of your browser. This indicates that you are on a secure web page and that your data is encrypted and protected. This information is used only in line with the transaction instructions and only during the sales process. Credit card information entered during a transaction is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card is approved, the transaction continues. Since no card information is viewed or stored by us, it cannot be accessed by third parties under any circumstances.

For online orders placed with a credit card, payment, billing, and delivery address information is verified by our company to prevent credit card fraud. Therefore, for first-time customers, the accuracy of financial and address/phone information must be confirmed before the order can be processed and delivered. If necessary, the cardholder or the relevant bank may be contacted for verification.

Only you can access and update the information you provided during registration. If you keep your login credentials secure, it is not possible for others to access or change your information. For this purpose, all registration steps are conducted within a 128-bit SSL security area. This is an international encryption standard that is virtually unbreakable.

Websites that clearly state their customer service lines and contact information are generally more preferred today. This allows you to obtain detailed information on any topic and gain better insight into the reliability of the online store.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our website may include links to other sites. Our company is not responsible for the privacy practices or content of these linked sites. Advertisements displayed on our website are delivered to users through our advertising partners. The principles of this Privacy Policy only apply to our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In limited cases listed below, our company may disclose user information to third parties outside the scope of this Privacy Policy:

1. Compliance with legal obligations as required by applicable laws, decrees, or regulations issued by authorized legal bodies;

2. Fulfillment and implementation of the terms of the ‘Membership Agreement’ and other agreements with users;

3. In the course of a duly conducted investigation or legal inquiry by authorized administrative or judicial institutions;

4. When it is necessary to provide information to protect the rights or safety of users.
   
   

   EMAIL SECURITY
   
   

   Please do not include your credit card number or password in any emails you send to our Customer Service regarding your orders. The information in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

   For any questions or suggestions regarding our privacy policy, you can contact us at: [email protected]
   You can also reach us using the contact information below:

   Company Name: İkizler Çikolata
   Address: Battalgazi Mah. Selçukhan Cad. No:155/A Sultanbeyli/İstanbul
   Phone: +90 546 429 24 52